Dear Riders
You are very
important to us and as member of Dyride community we value every time you come
to our platform and really appreciate that you use our platform to get to your
destinations. We are here to make sure we do the most important things to make
every ride on our platform a memorable one. Our primary goals are to get you to your destination and do
it on time and safely.
Professionalism
Every member
of our community is expected to be professional in dealing with each other. As
a rider you are expected to be courteous, respectful and professional in
dealings with every member of the community from the drivers to other
co-riders. Our community can only grow on mutual respect and ability to reciprocate
respect with love to one another.
Driver
Our community
of drivers is seriously vetted and we make sure we have record to ensure they
are who they say they are. Our drivers are part of Dyride community and are
professional who will do all within their reach to make each trip of yours enjoyable and fun. Our drivers are professionals with family and sense of responsibility
for safety and security.
Safety
To make sure
your trips are successful and reliable we make sure each driver identity is
confirmed and trained to deliver excellent service professionalism. You can be
sure none of our drivers’ drinks or get drunk behind the wheels. We put effort to
make sure that they deliver first class service that will make you want to
always come back.
Report
Concern
Our platform
is designed in such a way that we listen to everyone on our community: either
via contact or chat when
you log in to your account. We will respond to you almost immediately making sure
we address your concern. Either driver or ride related issue we will resolve it
as soon as possible, and be sure we are customers oriented community.
Payment
Our platform
allows you to post ride by inputting your pickup and destination addresses.
Once a driver heading to your destination is selected you are prompted to
payment page where you confirm your rides with your payment.
Fare Charges
Each fair is
calculated based on kilometers, minutes and a platform fee. Each kilometer is
charged at the rate of ₦63 and minute’s ₦19 and 20% of total ride as platform
fee. Most of our driver’s community use sedan and has capacity to take 4 riders
at a time. You are charge base on the number of seat you occupied. If you
occupied a seat, you are charge 1/4 of the total cost of the 4 seats on sedan. That
means if a trip cost: of ₦63 Kilometer + ₦19 minute + 20% platform fee= ₦10,000,
1 seat will cost ₦2500 and 2 seats ₦5000.
Cancelation
While we understand the unexpected happens, we expect you
to cancel your trip immediately you know you will not be able to make it and
inform the driver as soon as possible to help driver gets another rider to
cover for the lost seat.
Penalty
To help our platform runs efficiently and to make sure
your rides are not cancelled once your ride is confirmed, we cannot guarantee
that you will get refund for cancelled trip. This will help us to make sure
drivers are committed to the trip and do not cancelled on you whenever you have
important appointment or scheduled you cannot afford to not make.
Schedule
For every trip, you are advice to chat or message your
driver and confirm the best place to be picked-up or dropped-off. Time is very
important to our platform efficiency as other riders are relying on us to make
a trip exactly the time it was schedule. We will encourage that you arrived 30
minutes before your scheduled trip if you request for shared ride. Driver is
only allowed to wait 2 minutes after schedule ride before takeoff to prevent complains
from other community riders.
Sincerely,
Dyride Management