Dyride will like to welcome you to our platform. You are
essential element to our business, platform and community. At Dyride we see
you as family, member of our community and part of our operations. Our goal is
to make sure you are doing what you love to do best and to make sure we support
you doing it.
Our service as you know is to help members of our
community, city, state and country get to wherever they want to go, on time and
safely. Our rider community believes in us that we can be responsible to make
sure we get them to their destination timely and safely and we hold it on you
as a driver to help us make these very important parts of our mission every day
To meet this primary goal, it’s a must that as a member
of our driver community, you do not drink any form of alcohol, smoke any substance
that could aid impairment 48 hours before engaging in any trip on our platform.
Your life and the lives of our riders are very important to us and we hold you
in high esteem to continue to help us deliver trips free of accident.
adventure gives you opportunity to be your own boss, create your own schedule,
go on road trip while getting paid, it’s should be taken seriously as a job,
profession and career. We expect high level of professionalism in you, by
respecting riders, obeying traffic laws and enforcement agency and making sure
you have your entire vehicle documents with you at all time while on trip.
On our platform your earning is calculated based on
kilometers and minutes spent on the road driving. You are paid 63 Naira for
every kilometer and 19 Naira for every minute spent on the road base on Google
Map estimation. Technically we do not charge you for making money from our
platform for now.
Our platform charges 20% of your total earning from our
riders. This is used to pay staff, keeps our platform functioning well and help
offset our operational cost.
We expect you to complete all trips posted or all rides
accepted. However we understand there could be unforeseen event that could
prevent this from happening. We encourage you to cancel as soon as you find out
you cannot complete the drip and let the admin know so rides are reassigned to
other drivers on the platform.
There will be platform penalty for cancelation if it
becomes rampant. You are allowed maximum of 1 cancelation per month on our
platform or a 2% cancellation of total ride whichever one is greater.
Cancellation is a major disadvantage to our riders and to our operational reliability.
A cancelation can greatly affect those who rely on us to get to their
destination. If you are not sure of your availability do not post trip or
accept rides. You will only be paid for rides completed.
You are expected to be at schedule pickup 5 minutes
before pickup time and wait 10 minutes for riders who did not show up on time.
After 10 minutes you can proceed to other pickup if it’s shared ride. If its special
ride a 4 seats ride by a rider, you should communicate with riders and allowed
to wait up to 30minutes for the rider.
We are here for you
On our platform we value all members of our community and
we have made it easy for you to communicate with us. You can always communicate
with customer service at any time (24/7) of the day. If you are having challenges,
please let us know and we will be here for you.
Once again welcome to Dyride we thank you for joining us
and look forward to work together to make Dyride great.